the Flex Team

A strategic innovation team within Capital One’s Card Partnerships business, based out of “The Shop”, a new design studio we developed with award winning architecture firm, Gensler.

Design Thinking Training

Facilitated, coached, and led company-wide design thinking training at Capital One.

Next Gen Card Servicing

Led initial customer research and design for a fully responsive web-based card account management platform for Capital One’s retail card partners. Including Saks Fifth Avenue, Helzberg Diamonds, and now rolling out to other partners.

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Kohl's x Capital One New-to-credit Experience Map

Ethnographic research and prototype testing led to one of the most detailed and interactive experience maps, along with opportunity areas and a roadmap for new products and services.

Jump the Wait

JUMPtheWAIT re-imagines the old paper-and-pencil guest wait lists and brings it into the digital world. Using proprietary software, algorithms, and a unique focus on customer experience, JTW offers both customers and merchants a new way to stay connected.

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Ameren Mobile App and Website

A 4+ star iPhone app and mobile website built from the ground up to manage accounts and stay connected on power outages and information.

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Speaking: The Value of Loose Change

I value innovation through storytelling that connects the dots from business objectives to research to concepts. The Value of Loose Change is a story about the future and a metaphor to help product teams consider interesting new areas of an ecosystem.

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